Front turns email into a team workspace: shared inboxes where messages get assigned owners, discussed in internal comments next to the thread, drafted collaboratively, and measured with SLAs and analytics. Customers just see normal email; your team sees a workflow.
It suits teams running client relationships through email — logistics, agencies, financial services, B2B support. Ticket-first orgs lean Zendesk; smaller teams that want the same spirit with a lighter price look at Help Scout.